We were being completely inundated with phone calls and customers messaging us on our live chat feature on our website.Sometimes we would have customers waiting on hold for 5-10 minutes before someone would even acknowledge them. The net effect is that merchants are slower to grow. It’s time to crank up the heat with unique, innovative and engaging solutions tailored to your customer’s experiences. Ecommerce has evolved to create a seamless shopping experience while meeting the changing needs of consumers anywhere, anytime. Don't forget: Innovation isn't all … Shipping companies are constantly looking at more ways to use data to drive innovation, and AI’s potential is endless: Data-driven supply chains could bring previously unimaginable levels of optimization. © 2020 The European Business Review | Empowering communications globally –– launching to try and steal away your customer’s time, how you win loyalty, and how you solve for complex challenges without ever burdening the customer makes all the difference.This year’s most innovative B2C use cases include brands that:Below are their stories, their inspiration and their results.We built a custom commission structure to pay salons in our network a commission on every order we get through the website that comes from their specific URL and codes.This helps us to bypass competitors through direct traffic and professional word of mouth recommendations from stylists around the globe.Using this model, we sold more than $2,000,000 in product in 2 years on our site through direct salon relationships.BigCommerce’s built-in coupon codes and open architecture allowed us to use baseline functionality to get the program started, and then scale it by building in a custom 3rd party app to better track, measure and manage the commission and salon program.We had been trying to find the best ways to get our customers the information they needed as effortlessly as possible. After all, it’s a harder pitch.How can you sell something to a reporter that you can’t really see? Integrated customer journey For an optimal customer experience, all steps of the customer journey must be integrated across all relevant channels and tailored to individual customer needs. Interestingly, this “innovation litmus test” is also a good filter for an eCommerce business looking to hire a digital agency because it helps you be more discerning. This way, you’re making eCommerce accessible to a bigger audience.The modern buyer wants to look or feel not only good but also positively impact the environment.
BigCommerce is enabling Speed Addicts to rely less on marketplace sales and instead focus on increasing our branding footprint and successfully competing with much larger ecommerce sellers.BigCommerce, along with the third party software in the app store, allowed Speed Addicts and Intuit Solutions to build a highly customized webstore with “shop by bike” capabilities that was well within the budget of a small firm like ours.In addition to the “Part Finder” app, Speed Addicts also uses two other app store products “InStockNotify” and “xSellco”. All these eCommerce trends are in various stages of maturity, with some being tested by early adopters and others well on their way to becoming mainstream across the industry.Our ecosystem partners contributed to a new eBook on eCommerce 2020. As a result of the pace of change in eCommerce, the future is not something that many merchants have the luxury of planning for—it’s happening right now, all around us.Consumer awareness of the environmental and ethical footprint of their consumption is on the rise. It restricts your scope of browsing before you begin the actual selection.You can only use voice search once you have decided on your purchase and not for researching what to buy. However, half of our business is now B2B, and we faced an immense challenge in ensuring that BOTH our B2C and B2B customers were equally serviced – and that our B2C offering was not harmed.We looked far and wide for another business that had adequately solved this challenge, but could not, as we needed the same category and product pages looking and behaving completely differently depending upon customer type.BigCommerce helped us solve this challenge by having an incredibly flexible platform that allowed easy and high quality customization.After going live with our new solution, enabling the customer to choose completely different experience depending upon whether they were B2C or B2B, overnight our B2B inquiries and sales doubled – while our B2C sales (thankfully) were unaffected. For retailers looking to implement a first-generation e-commerce solution or replace existing systems, there are a number of cutting-edge products available. Online businesses can employ the services of influencers to increase their client base and reach their target audience. While wine e-commerce is a big part of the equation, there are also wine-centric apps on the rise, D2C sales skyrocketing, and emerging technologies impacting distribution, last-mile delivery logistics, and more. It is wise to invest in this e-commerce trend.More than 50% of shoppers agree that personalized online experience shapes their purchasing decision. Shipping companies are constantly looking at more ways to use data to drive innovation, and AI’s potential is endless: Data-driven supply chains could bring previously unimaginable levels of optimization. We needed full-HTML per-product FAQs with the potential to handle multiple complex layouts.The requirements were simple, but seemed insurmountable for every partner we talked to.
It is essential you foster an eco-friendly brand that caters to the needs of your clients.Voice commerce is a non-visual experience. Be on the lookout also for demand forecasting and AI optimized pricing and discounting.We expect to see more innovative AI solutions this year, which will play a significant role in enhancing the customer experience. Ever since the development of the Internet, the role of technology in the online retail industry has been immense. online. We’d like to present Multiorders to you. The innovation in e-commerce that is inventory management software, is now ready to happen for the second time.
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